Check out Artistic Pools Customer Testimonials. Please take some time to read through some of our most recent and Past customer reviews. Right below you will find our Google reviews as well as reviews from all Recent San Juan Pool installs. We have a five Star Rating on Google which is hard to do these days. As you can see we take pride in our work and most importantly we take pride in our customers. Happy reading!
Patti Ahern – We found Artistic Pools on line, we were impressed with their website and chose them for our new built-in pool even though they were three hours away.
Mike Neri, one of the owners, was extremely nice and knowledgeable. He was onsite for the installation. The crew at Artistic have the nicest, most hard working men you will ever find. It was so exciting to see it all happen in less than five hours. Everyone had a specific job and they did it with such ease. Once the pool was in they came back and did the stamped concrete. After the cement set we noticed the color did not quite match our patio; Mike sent two very nice guys back to adjust the color match and it was close. Since winter was coming, they promised to be back in the spring to make sure we are completely satisfied. Knowing that Mike and the Artistic Pools team are sincere and true professionals, we are confident that they will be back to ensure that we will have the perfect pool and patio when summer rolls around. I would absolutely recommend Artistic Pools!
Vanore – Selecting a company to design and build your pool is never an easy decision. Having had three pools built prior I’m quite familiar with all the inevitable things that can and usually go wrong. Let me say to everyone who is about to decide on which pool builder to use, the decision may seem tough. But… if you want creativity, quality, true craftsmanship and individuals who truly care about building the pool you have always dreamed of… I sincerely recommend Artistic Pools. They listen, They enlighten and they follow through on their promises every step of the way. As a homeowner you’ll be making many tough decisions as you create your backyard paradise… Choosing the right pool builder doesn’t have to be one of them. Highly recommend Artistic Pools!
Singer – My Experience with Artistic Pools was exceptional. Not only did they deliver a terrific product at a tremendous value, but their planning, coordination of multiple subcontractors and professional follow up to ensure our satisfaction with the pool was truly amazing. I’ve worked with many contractors over the years and had unfortunately been conditioned to believe that telephone calls are rarely, if ever answered and that things are rarely ever completed as promised. Mark and Mike are notable and valued exceptions to this belief. They differentiated themselves , and their company with promptness, professionalism and friendliness. Not only did they complete the project in a time frame that was actually shorter than they had originally expected but they did so with a genuine appreciation for my business and an enthusiasm for high-quality and personalized customer service rarely seen in today’s business world. My family is appreciative of the great work and the team commitment at Artistic Pools, as well as their ability to deliver an outstanding and positive buying experience. For these reasons, I highly recommend Artistic Pools for the National Dealer of the Year award. Kudos to a great team and to a Job well done!
Carlin – In March, My husband and I made the decision to take the plunge and proceed with our dream of having an inground pool installed on our property, I had seen the Artistic Pools trucks in the area and made an appointment to meet with Mark Peditto at their business location in Cinnaminson. We decided at that meeting we wanted to proceed with getting our pool before summer, so arrangements were made after April for installation. We were swimming before the end of April and the finished product , including Stamped Concrete surrounding the pool, was beautiful. From the very beginning of the construction we were impressed with Artistic Pools. Mark, Mike and the rest of the workers including Kevin were professional, Courteous and responsive to our questions and needs. I even received a call back from Mike Neri on a holiday and on non business days when I wasn’t sure about how to perform maintenance tasks. Since our first meeting with Mark, There has never been a day we were not grateful for our new pool. Many people have stopped by our home just to remark how awesome the pool is and to inquire who did the installation. We highly recommended they give Artistic Pools a call and informed them of the great service we received. Thanks to Artistic Pools, We have just completed our second season enjoying wonderful family and Guest get-togethers. We look forward to years of fun and entertainment in our backyard paradise and will always be grateful we made the call to ARTISTIC POOLS!
Chip – I did A LOT of research and waited almost 10 years to put a pool in. I obviously waited for a reason it was because I was waiting on Artistic Pools to do the job! The very first meeting set the tone February, snow on the ground when Mark and Mike (the owners) arrived at my house on time. Before they got 2 feet in my house they took off their shoes! Who does that these days? From that point, I knew I was working with people with integrity and they never made a liar out of me. They worked with me the entire way to help pick out the right pool for me, created a very cool design that helped my wife and I visualize the end result and the fact that they didn’t take a dime until the day the pool went in the ground sealed the deal. When the crew arrived to put the pool in, they were very respectful, personable and fun to be around. Every time I had a question about anything, when I called they returned the call right away – sometimes within an hour. When I sent an email, they replied many times that day. Every job is going to have an issue or two and even though the ones I had were very minor, they were immediately on it. A pool is not a small project but the entire process felt like I was working with friends which made it less stressful. I could go on and on about Mike, Mark and their company but I think you all get the idea. If you want a solid set of people to put a great pool in, go with these guys – you won’t be disappointed.
Kirchner – Tops in every aspect, Sales, quality of service, meeting customer needs and workmanship!! We are so pleased to have chosen Artistic Pools Corp for our project. They approached every Aspect of the project with skill and quality. We are looking forward to enjoying our new pool for many years to come. Artistic Pools are true professionals in their Trade and we Highly recommend their services to future pool owners. Well done John, Mark, Mike and your TEAM and many thanks for helping to transform our yard into a paradise.
Dipersia – Artistic did a great job from start to finish! Had lots of questions, changes, etc and they tookj them all in stride. Everyone from Artistic was great to work with and very professional.
Viera – Mark and his team did a fantastic job installing my pool. he is always responsive and gave us a high quality product.
Laotaris – There really is not too much to say about Artistic Pools Professionalism, dedication, customer service, hard working and attention to detail and the people they have working for them. I had an amazing experience from top to bottom dealing with each and everyone at their shop. I would highly recommend them for their outstanding product and service.
Labarge – I am very satisfied with the pool that they installed. They are a very reputable company with really good service. I would and have recommended them to family and Co- workers.
Nelson – Artistic Pools installed our pool in June of 2012. Mark Peditto and Mike Neri are a great team and provided excellent service before, during and after the pool installation. John cutillo was professional as a salesman, and was onsite every day during the project as part of the crew. We selected the Mediterranean 40 pool and we are extremely satisfied with the quality of the product and the installation. Kevin Thurman has done a wonderful job with post installation training and service. Thanks to All
Allen – We had our pool installed in the Spring of 2012. We have had nothing but rave reviews from friends and family members about how beautiful our pool is. As a family, we are in it every weekend and it was truly a blessing through the hot summer months. As a business owner, one thing we strive for is to service our customers. Artistic Pools Corp has gone above and beyond to service some self inflicted service items ie pool chemical levels, cleaning equipment ect… I would highly recommend Artistic Pools to whom ever asked. We hope for many more years of enjoyment.
Mimm – We had our Moroccan pool installed in Aug 2012 and we have been very happy with our decision to go with a Pool and to have Artistic Pools install it. It was great working with John Cutillo (sales) and getting his imputtttt on the pool and best layout for our backyard. Mike Neri and his crew did a great job on the installation. The pool and concrete work looks excellent!
Harary – I highly recommend Artistic Pools for the Professional job they did installing my pool and for their follow up service which has been completely outstanding.
Rossilli – Did a great job in a “Timely fashion” I recommended them to our friends the Vanore’s in point pleasant and they did a great job for them as well.
L. Mongo – Artistic Pools listened to our wants and needs and over exceeded our expectations. Every step of the process was enjoyable and executed flawlessly. The staff is pleasant and efficient. We would highly recommend Artistic Pools to Friends and Family.
B. Mongo – We cant say enough good things about Artistic Pools. They were so efficient! Everything went smoothly – Mike made sure of this. Both Mike and Mark were always available to answer any questions after the installation. Kevin was always very helpful answering any questions about the maintenance of the pool. We highly recommend Artistic Pools!
Roth – Mark and the whole crew of guys from Artistic Pools are fantastic. Honorable men of their word, doing business like it should be done. They will be the only pool company we recommend to friends and family.
Chiarello – All i can say is “Impeccable Service”
Fair – Artistic Pools was a fantastic company to work with. Mark, John, Mike and Kevin were the best. I will definitely recommend them!
Lusbader – We had a pool delivered in Sept of 2013 by Artistic Pools. Pool was on time and as beautiful as ever. The owner Mark delivered the pool and worked with our crane operator to assure a smooth transition into my heavily wooded yard. John the salesman was very friendly and was always available to answer any questions. Highly recommend Artistic Pools.
Costello – During the winter Mike and Mark came to our home in regards to installing a pool. They took pics and discussed several options with us. No high pressure sales. They send many renditions of the pool project via 3d programming. A montgh later my wife and I went to Artistic Pools Facility to sign the contract. We were impressed with the fact of no deposit until pool up and running. Mike was present during the whole operation which took only 2 days. 3rd summer with the pool and all I have is complete praise for mike, Mark and Crew.
Troni – Overall the service was very good. The team was easy to work with and very responsive to our questions. The final result of the pool looks amazing and we are very pleased that we made the right choice in terms of type of pool (Fiberglass), The design Elegance and the company Artistic Pools. Thank You!
Collins – On time, Professional service before and after the installation!
Cayne – Our experience with Artistic Pools was a pleasant one at all times. They were professional, Patient with us as first time pool owner, and generous with their help. I highly recommend them.
Raymond – Mark, Mike and the rest of the crew did a great job installing my new pool. John made me feel real comfortable from day 1. Even after a few setbacks from my Township he was right there on top of things. I actually have one or two friends may be purchasing an Artistic Pool in the near future.
Martin – Being involved with two other pool installs at my previous homes I can only tell you “Artistic Pools” worked like a ” Well oiled Machine “. Our Family is most pleased with the entire experience.
Masino – Artistic Pools installed our pool ( Roman 23 Fiberglass ) in Wildwood crest NJ. They were fantastic! Mike, Mark and John handled everything efficiently and competently. There was even a last minute problem with anchoring the pool that was taken care of Seamlessly. The customer Service is excellent!
Bourgeois – We had a pool installed by Artistic Pools this past May and it was one of the easiest processes I have ever encountered for such a large project. We worked mainly with John and Mike at the site and they were wonderful. The project started on time and was completed as predicted. John and mike were very understanding, even when I could not make up my mind about the concrete. We have recommended Artistic to everyone who mentions they are looking at pools.
Torres – Artistic Pools did a wonderful job. They installed our pool in a week. They also helped us obtain the necessary permits needed from the TWP. Their employees are hard working, Friendly, reliable and not only cleaned up but also took trash with them. I would most def recommend them to family and friends. We are very grateful for the positive experience with the install and the product. The pool is durable, Beautiful and easy to maintain, Thanks to Artistic Pools.
Bellach – I had my pool installed by Artistic Pools Corp in May 2012. I would recommend them. The process was fast and easy. Everyone that I interacted with at Artistic Pools was professional and responsive with any questions that I might have had. We have been very happy with our pool and the service that we received with Artistic, and I believe anyone who has their pool installed by them will have the same great experience that we had.
Lyons– These Guys know how to do business! They do what they say and do it right. There was no BS, Just straight forward work. The quality and care they offered may have been the Best i’ve experienced in a really long time. It’s good to know there are still companies like this left in our selfish world..
Baert – The Artistic Pools team did a fantastic job installing our pool. They work quick with minimal damage to our yard and delivered a fantastic result. On time and within budget.
KimO923 – We are new to Artistic Pools-we’ve never had an inground pool before. The owner was very nice and he is going to provide all of the information we need to run our pool! We are so excited.
Theresa – Our pool was installed in July 2010 and we LOVE IT! My husband and I were on a limited budget and no one else was willing to work with us to get us within our price range except for Artistic Pools. We did our research and they stood out among the others. There were many challenges with township guidelines but Artistic Pools did everything possible to help us meet the requirements in a timely manner. The pool installation only took 3 days. Nothing stopped the professional staff who worked even through horrible rain storms to meet the deadline. We’re extremely pleased with our pool and we can’t wait to enjoy it this summer. I highly recommend them!
Bifkus – Installed pool 2010 – great work and final product. Minimized the trauma to the yard to the extent possible.
Tim – We had a pool and stamped concrete patio installed by Artistic. Mark and Mike did a great job, started on time and resolved all the issues that came up. I would highly recommend them for your pool or patio install.
michael – I got my fiberglass pool several years ago. I went with Artistic Pools after meeting with Mark and Mike. They really make you feel comfortable and like part of their family. When installing my pool they went above and beyond. The finished product came out great. Over the years a few problems have come up. They have always addressed the issues and come up with solutions. I would highly recommend them to anyone interested in getting a pool.
Ginny M – All my life I have never wanted an in-ground pool. Once I decided to get one I made several appointments with several different companies offering several different types of pools from liners, concrete and fiberglass.Each company came to my house explaining why there pools were the best in the industry. When Mark came to my house we sat on my back deck and he explained in detail every aspect and pros for buying a fiberglass pool. What sold me was two things: how personable, friendly and knowledable he was about fiberglass pools and the main point, he wanted NO MONEY down until the pool was installed being filled and I was happy. By the time our interview was over I was signing a contract. Mike showed up with his crew at 9 am and from the time they started unloading their equipment I was amazed and knew I had made the right decision. By 3pm that same day I was filling the pool with water and by 5pm the next day we were swimming in it. The following week they came back and poured the concrete and installed the 8 ft turbo slide wich my grandson and myself totally love. Once everything was done they are not. Any questions or problems I have had have been taken care of immediately. I have never been soooo happy with any other purchase than I have with this. Everyone who sees the work they have done have been impressed. Exactly 10 days after the beginning of my install I was having a huge pool party. If you ever want a pool, fiberglass is definitely the ONLY way to go and the ONE and ONLY pool company to use is ARTISTIC POOLS
harley – We had Artistic Pools of New Jersey install a small fiberglass pool at our home last summer. Mark and Mike and the entire crew came in and had our pool up and running in less than three days. They also installed a large Stamped Concrete Deck and driveway. I have to say there work ethic and communication is uncanny in this industry. I give them 5 stars and would recommend Artistic to anyone interested in a pool project. Remember you get what you pay for.
Judy – We have enjoyed 3 wonderful summers swimming in our fiberglass pool, relaxing in our hot tub and entertaining on our stamped concrete patio that were all installed by Mike & Mark from Artistic pools. We were very happy with the quick and professional installation and would highly recommend to others!
high roller – Mark and Mike of artistic pool (what can I say)they are the man!!! Came to my house in villanova PA did what was promise in a very professional manner without a single dollar being paid until the job was done.
Russell W. – My wife and I have been working with Artistic Pools for several months to design and install our pool, but that really doesn’t accurately describe what they are doing. It’s more of a back yard renovation from a boring plot of land into a beautiful resort! The 3-D plans and designs are amazing and helped us visualize what the end product will look like. They have held our hands through the entire process and have been so accommodating to our needs. Thank you Mark, Mike & Justin! We cannot wait!
Steve – Excellent, talk about being on time. Professional and courtious and did a great job, great concrete work as well. Very happy with Mark and Mike and their team. Buying a pool is a big decision and they made it very easy, no $ up front unlike some other pool installers which was a big issue for us. Always return phone calls and emails promptly and willing to answer any questions. Would recommend their work to friends and family.
coach’s wife – They came and installed my pool this summer and within two days of their arrival we were swimming. It is beautiful and we get nothing but compliments. Everything went as we were told and you couldn’t ask for a more professional crew. Mark and Mike are the best. – Holly Z.
Shelly – OUTSTANDING!!! These guys were so professional. No money was need until the job was complete. Beautiful, clean work without any hiccups. The pool was installed on a Monday and we were swimming by Wednesday as promised. They deserve a rating higher then 5 stars!!!
Manimal – You’ve read it before in other reviews but I can’t say enough about Mike, Mark and the rest of the team. They offer a complete solution including pool installation, concrete, electrical, opening/closing, and they even led the process of getting building permits with my difficult township building department. I did a lot of research and interviews with other pool installers and I am very happy I chose Artistic Pools! Our project was very extensive, as you may have seen from the photo on the side of there trucks and on their website. They worked seemlessly with the pavillion construction crew, fence installer, landscapers, and sprinkler company and the whole project was completed in a matter of 2 weeks. They were experts in installing a 10′ super slide, diving board, LED lights, heat pump, and salt water system. They even had no problem installing a “unique” tile we chose for the boarder. They are very responsive to email and phone calls and provide the same great service years after the installation is completed. I once used another company to close the pool and boy was that a mistake. The following year’s opening resulted in broken water lines that Artistic Pools was able to fix on the spot. I won’t make the same mistake again
Below is a list of Past customers surveyed by an outside survey company. Artistic Pools scored an amazing 4.86 out of 5.0 in all areas.
Jennifer Colon Project
|Jennifer and her son Hudson LOVE the ARTISTIC MEN!! Jennifer said that from beginning to end she would give this dealership two thumbs up!The crew did an outstanding job with the pool. Moreover their manner, disposition and professionalism is commendable.
As far as the job sign goes, not only did Jennifer allow it in front of her house but she has suggested to Mark to put a permanent ARTISTIC sign by her bulkhead behind the house in full view of all the passerby boats. Jennifer claims that this offer proves how proud and happy she is with her pool project. The ONLY extra thing that she would have liked would have been to get more than three feet of concrete.JENNIFER’S POOL WAS CLOSED FOR THE SEASON BEFORE THE WALK THROUGH. THIS PHASE WILL BE COMPLETED IN SPRING.As far as her pool’s appearance goes, Jennifer claims that she is amazed at the number of passerby boats who stop by to look and admire her pool.The pool’s clean look and low maintenance have made such an impression on Jennifer that she is considering installing a similar pool at her year round residence in Washington.Jennifer contacted another pool company that she found on line. The sales person gave her the run around until Jennifer’s cousin referred her to ARTISTIC POOLS.
John Decesare Project
|John said that ARTISTIC did a fantastic job through out this project including the sales phase.
In regards to the selection of the ideal pool, John mentioned that he already had strong ideas about the style that he was interested in.John said that everything was top notch during this phase. John is very impressed and pleased with Mark’s availability if and when he is needed.John said that not only was he already given a tour,but he is being offered a second tour to finish the job. This is another example of mark’s follow through to ensure the customer’s satisfaction.John was impressed with the easy and the fast installation.Mark’s electrician earns John’s praise. John said that all of his electrical installations were done perfectly.
Shawn Besu Project
|Shawn began by stating that ARTISTIC’S performance through out the project was outstanding. Obtaining the permits was a bit problematic but not to the point that would effect ARTISTIC’S scores.Shawn oohed and aahed at every question to express his extreme satisfaction with this phase of the project.Shawn said that he is extremely pleased with the appearance of his pool.
In regards to time frame, Shawn boasted that his pool was completed within one week while it took his neighbor(another pool company)three months to finally enjoy his pool.Shawn once again reiterated that ARTISTIC’S performance is outstanding.Shawn said that the only “negative” aspect of his pool project was the cost. He said that ARTISTIC’S figures were much higher than the competitor but then again you get what you pay for.The short installation time period not only impressed Shawn but it also captured his neighbor’s attention.
Joe Deshay’s Project
|Joe is a landscape architect and his partner is a chemical engineer. Joe and his partner custom design pools for high end homes. They are in the process of opening another office in Miami. The 85ft. by 40ft. yard in this house is by the bay and the project cost about a quarter of a million dollars.Joe said that Mark is an outstanding San Juan representative and he was excellent in helping his partner and him in picking out the perfect pool for this family. Joe mentioned that this pool is a “glorified spa” that is ideal for the kids’ entertainment.Joe could not be happier with Mark’s work. Joe works with six other pool contractors and he rates them as a “-5″ compared to Mark. Once this project was almost completed, the owner asked to change the location of the pool equipment so that a shower could be installed in its place. Mark and his crew gladly obliged and “moved” the equipment to another site.Joe states that Mark’s skills and workmanship are as good as it gets.Joe reiterated that Mark is milestones above the other six pool contractors who he deals with (some of these pools cost over $300,000!). He also added that on any particular job, he is usually in contact with ten to fifteen contractors. Mark is the only contractor that returns his calls within one hour. Mark’s availability and diligency in returning calls is greatly appreciated.Joe said that his partner and he think so highly of San Juan’s quality that it has become the pool of their choice for all of their pool projects which require a pre-determined size or shape.San Juan Pools in his opinion offer the best shapes, sizes and wide stairs and benches.The length of time required to install a San Juan pool is spectacular.1) Joe went to the Las Vegas Pool Show.2) He saw San Juan ads in the LUXURY POOLS MAGAZINE.3) After he met with Mark a couple of times, he knew that he had found a great product and a great contractor for his pool projects.|
Mrs. Collan Project
|Mrs. Collan said that ARTISTIC’S quality of work is outstanding. She also commended them for always being available and returning calls in a timely manner.William mentioned right away that he has nothing but wonderful remarks about the dealer. He gives them an A for an outstanding job.Pool delivery was on time and the staff was professionalThe staff was extremely professional, courteous and knowledgeableWilliam Collan said that he would not change any thing about the dealer’s peformance. They did an outstanding job from all aspects.The pool was ready in minimal time and little disturbance to their household.|
Mr. Thom Project
Rich Martucci Project
|Heather said that ARTISTIC’s workmanship is as close to perfect as can be. The overall project looks beautiful.Heather said that Mike is the reason they purchased the San Juan products. Initially the Nelsons spoke to Mike on the phone and after they met with him they were impressed with his knowledge, his personality and his presentation. They could have installed another brand of pool for less money but because of Mark their decision swayed towards San Juan.They researched fiberglass pools and through Mike and ARTISTIC POOLS, they decided to select the San Juan products.|
Kevin Uher’s Project
|Kevin said that Mark’s wealth of knowledge is not limited to San Juan products. He is very current on the competitor’s products and through his state of the art 3-D computer graphics, he presented a design that convinced the Uhers to hire him. The price tag for this project which included the pool, the pavilion and the beach was around $150,000 but it is well worth it!Kevin LOVES his pool. In regards to the time frame, Kevin commented that ARTISTIC was actually too fast! The pavilion was being built at the same time and it was necessary to wait for one week after the cement was laid. ARTISTIC was very accomodating and agreed to come back in one week to finish their portion of the project. Kevin said that his neighbor was astounded at the speed that this project which included the pool, 3000 square feet of decking, the jacuzzi and the beach was completed while his pool took nearly six months to be completed.Kevin said that ARTISTIC’S workmanship is outstanding. He explained that instead of using standard tiles, they used one inch tiles which has created a magnificent look.THE SLIDE!! The slide is such a huge hit with the neighborhood kids that although 70% of the homes in Kevin’s neighborhood have pools, the Uher pool is THE pool of every one’s choice.Kevin would like to give credit to the whole crew especially the gentleman(he does not remember his name)who is charge of the manual labor. HOWEVER, for outstanding service, Kevin’s tribute goes to RICH. Rich showed exceptional knowledge, creativity and dedication. As an example, Rich suggested to tile the steps that lead to the pavilion with the same one inch tile that was used for the pool. The end result is awesome!Kevin began by researching fiberglass pools. Once he completed that stage, he began to reasearch which company manufactured a better product. Mark’s 3-D presentation sealed the deal for him.|
Rick Harris Project
|Rick has never met Mark! Yet he was so impressed by Mark’s knowledge, honesty and his dedication to promptly return phone calls that he chose to sign with ARTISTIC.
In regards to selection of the pool model and the design, Rick mentioned that due the shape and size of the available space, he already knew which pool he wanted so he did not require Mark’s input.Rick said that the crew was very capable, friendly and hardworking. Rick was so involved in this project that at one point the crew asked him to run to the store to buy coffee and donuts just to get rid of him for a while.
During this project, Rick was hands on helping the crew to dig a trench with his excavator and determining the elevation of the pool.
Towards the end of the project, Rick left for Bermuda and upon his return his stamped concrete decking was completed and it looked great.Rick mentioned that when he hires someone, good communication skills are a must. Rick put Mark’s follow up skills to a test when he called Mark (about his filter) while Mark was eating dinner and he still answered Rick’s phone call. Mark and his crew have been very generous with their time and follow ups.The pool looks amazing. Rick went on to say that he was extremely impressed at Mark’s ability to move ahead the installation date from September to July with only ONE phone call. The project was completed within three days.According to Rick, Mark and his crew do an outstanding job.As great as Rick’s experience has been with Mark and Artistic, he cautions Mark that his next “mystery” customer might not share the same sentiments. Therefore, Rick strongly recommends that Mark should meet his customers in person to avoid any surprises.Easy maintenance and the fast installation top Rick’s list of what he likes most about his pool.Rick credits the whole crew for a job well done.Rick researched different fiber glass pools. When it came time to choose THE ONE, he called several builders to check on how quickly he would get a call back. Mark returned Rick’s call each and every time within a timely manner.
Frank Gioffre Project
|Frank started the survey by expressing that Mark and Mike did as close to a perfect job as it was humanly possible.
In regards to the perimts, Frank said that he obtained all the paperwork himself.The construction phase earned Frank’s praise and complete satisfaction.
In regards to the job sign, Frank said that he was never asked about displaying it.Frank mentioned that Mark arranged for a pool company to conduct the walk through tour and this company does a fine job. Frank has not encountered any problems so far but he is confident that if he has a maintenance question, all he has to do is to pick up the phone.The pool is in doors and after the non related pool constructions are completed, the Gioffre family is going to enjoy watching the New Jersey winter through the windows while sitting in their heated spa and pool.Frank reiterated that ARTISTIC’S workmanship is nearly “perfect”.Frank can not think of anything that Mark needs to change or improve in conducting his business.The pool and the spa are ideal for the Gioffre familyFranks credits the entire crew for an outstanding job but he named Mark and Mike because they were his main contacts.Frank researched the web and once he contacted Mark, he was convinced to choose a San Juan Pool.
Alex Libassi Project
|Alex told me that he is so happy with ARTISTIC that the answer to all the questions are a Perfect 5 out of 5.Alex said that during the entire construction phase, there was not a single problem with anything.Alex said that Mark is always available for follow ups. He recalls that one month after the installation, one of the pool lights appeared dim. Alex called Mark at 6:30pm and Mark had the light changed by 7:30am the next day.The pool’s appearance and design surpasses Alex’s expectations.Overall Satisfaction with Quality of Installation and WorkmanshipAlex said that Mark’s prices are higher than other builders but ARTISTIC is the perfect example of “…you get what you pay for…”In Alex’s opinion Mark’s business is already a perfect “5″ so much so that Alex would consider it a complement to work for ARTISTIC.Alex said that he is thoroughly impressed with the line of San Juan’s fiberglass pools and the state of the art technology that is used to manufacture these pools.Alex emphatically mentioned Mike’s name for outstanding service.Alex researched fiberglass pools and when he called Mark, he was very impressed with Mark’s level of knowledge not only about San Juan products but also about other brands of fiberglass pools. Another major attribute was Mark’s diligence in returning phone calls in a timely manner. As a matter of fact, Mark answers his phone by greeting Alex right away, “…Hi, Alex…”|
Stephanie Cocchi Project
|Mrs. Cocci said that she had originally met with another fiberglass company’s sales person whom she did not care for. When she met with Mark, not only was she impressed with the San Juan products and Mark’s presentation, but she liked the fact that ARTISTIC was a family run bunsiness.
The only problem in this phase of the project was the loan process. Mrs. Cocci went to the website pertaining to GE financing. What followed was total confusion(the wrong division contacted her)which resulted in a long delay. Mrs. Cocci pointed out that Mark was very patient and stood by her side through this delay.Mrs. Cocci stated that during the digging phase, the crew found out that there were a considerable amount of broken rocks and concrete underneath the soil. The crew had to rent a special equipment(she paid for it)in order to complete the digging. Other than this issue, Mrs. Cocci did not encounter any other problems during the construction phase.
In regards to displaying the job sign, Mrs. Cocci could not recall if she was asked the question.Mrs. Cocci LOVES her pool and the whole project took about one week!Mrs. Cocci thinks very highly of Mark and ARTISTIC. In place of suggesting an improvement, Mrs. Cocci wants to praise Mark for having great character and great work ethic. Mrs. Cocci cited the following incident as a testimony to Mark’s character. The Cocci family had hired and paid a deposit to a company(referred by Mark)to close their pool. When it came time to close the pool, Mrs. Cocci could not get a hold of someone in this company. When Mark found out about this issue, he told Mrs. Cocci that if this company does not come through for her, he will reimburse her the deposit and arrange for another company to close her pool.Mark talked Mrs. Cocci out of buying a larger pool which was positively the correct decision. BUT Mrs. Cocci would still like to have a larger pool and she might add a spa to her existing pool to achieve her wish.Mrs. Cocci likes the seating on both ends of the pool.Mrs. Cocci’s choice of individuals who provided outstanding service is Mark and Jenea.Mrs. Cocci first found out about San Juan Pools by researching on line and after she spoke with Mark she was sold on it.
Burns ProjectMark, Mike and their crew were outstanding in this phase of the project. They deserve a perfect “5″ for their workmanship, attitude and hard work.Michael said that this is the only phase that was less than perfect. Steve was originally scheduled to conduct the walk through. Steve could not make it so Mike and Mark took over. They did a great job but Michael would have appreciated a “punch list” so that he could refer to it to refresh his memory. 2) Michael went on to say that after the walk through his pool heater stopped working and shortly after that his spa heater malfunctioned. Mike and Mark were terrific in trying their best to repair the heaters and even wanted to take them out so that they could be replaced. However the manufacturers for the two heaters(different companies) did not allow that and it took over one month for the technicians to show up and fix the problem. Michael realizes that the pool heater companies are responsible for the delay but the end result was that he and his family were inconvenienced.
The pool is absolutely beautiful.
Michael began by stating that Mark and Mike are exceptional professionals. “….they did things that they did not have to do….” If Michael called or e-mailed them even on the weekend, he would receive an answer the very next day.
The shape is fantastic. It is not the boring rectangular shape.
Michael’s mind was already set on fiberglass pools. As a police officer he was familiar with ARTISTIC’S shop and when he spoke with Mark, he was sold on San Juan products.
John Leshko Project
|Mr. Leshko said that he had researched for his pool project for over three years. During this time period he never met anyone as knowledgeable and as patient as Mark. Question after question, Mark would respond without getting frustrated. In addition, Mark referred Mr. Leshko to two customers who owned a Mirage and an Atlantic model pool. The customers were very receptive and gave ARTISTIC stellar reviews.The construction phase was perfect! In a trade where most companies will try to cut corners, ARTISTIC offered the best in quality of products and excellence in their workmanship. The crew was very respectful when they were on Mr. Leshko’s property; they took the utmost care in cleaning up their trash and they would always ask permission if they needed to use the restroom.
Mark was available at all times he was open to any changes that would have satisfied Mr. Leshko. As an example while the concrete work was being completed, he asked Mr. Leshko if anything needed to be changed.This phase of the project earned flying colors of approval from Mr. Leshko.Mr. Leshko said that the quality of the installation is so superb that when three professional pool cover manufacturers came over and saw the finished project, they said that they were amazed at the quality of ARTISTIC’S workmanship.Mr. Leshko has only praise for ARTISTIC. He said that Mark, Mike, Joe and Rich are not afraid to get dirty and ARTISTIC’S motto should read: “….We Do What We Say….”
Mark, Joe, Mike and Rich provided outstanding service through out this project.
Mr. Leshko researched different pools for three years.
Bruce Painter Project
|Mr. Painter expressed his complete satisfaction with this phase of the project.Mr. Painter’s choice of word to describe the pool shell and the delivery team is “…Unbelievable…”Mr. Painter praised ARTISTIC’S crew and workmanship but he mentioned that there was one problem after the installation. After the pool was installed and the concrete was poured, there was a major rainfall which created a two feet deep sink hole. Mr. Painter called Mark but to his disappointment he was told that the earliest a crew member could arrive at his site was in one week. That was not a suitable option for Mr. Painter because of safety (kids could have fallen in the hole) and also in case the concrete buckled up.This phase was completed to Mr. Painter’s satisfaction and all his questions were answered.The pool looks beautiful not only in Mr. Painter’s opinion, but also so have said the people who have come by to see the pool.Mr. Painter did not hesitate to say that ARTISTIC’S workmanship is outstanding.Mr. Painter began by saying that he would whole heartedly recommend ARTISTIC and they were a pleasure to work with. He rates his overall experience with ARTISTIC as a VERY STRONG “4″ out of 5 and the minor deduction is due to the sink hole issue.
In addition, Mr. Painter has the following suggestion:
Make it clear to the customer that the pool will not be completed in two days. The time frame is closer to one week due to the fact that the ground has to settle.Mr. Painter knows that it is only wishful thinking but he would have loved to pay LESS for his pool!Rich’s attitude and dedication to his work is outstanding.Mr. Painter learned about San Juan Pools from a few friends who had worked with ARTISTIC
Judy Caswell Project
|Judy said that she has no problem in giving ARTISTIC perfect scores for the entire survey. “….They do perfection….”The delivery team was wonderful.Judy began by stating that the crew did a fantastic job. Then she commented on what ARTISTIC does that goes over and beyond the call of duty. During the construction, Judy’s grass was torn up because of the heavy equipment trafficking on it. When it came time for pouring the concrete, Rich noticed the torn grass and used all the concrete in the truck to make up for the torn grass. Even more impressive is the fact that Judy was not even there to “supervise” and ask for this favor. This was entirely because ARTISTIC wants the customer to be completely satisfied.Judy said that the equipment was so well labeled that learning how to maintain the pool was quite simple. A great feature of this phase is that Mark set her up with a pool service company so that her pool was taken care of from day one.
During this phase of the survey, Judy mentioned that her chlorinater was not working. She had mentioned this issue to Mark and the pool service person and they have assured her that upon the opening of the pool, this matter will be taken care of.The pool is gorgeous and so say all of Judy’s guests. The concrete work is exceptional; it is a beautiful “design” that adds to the overall look of the pool.The tile and concrete work are proof alone that ARTISTIC’S workmanship is outstanding.Artistic is already doing a “5″ rated work mainly due to Mark, Janai and Rich. What else can you ask for when you decide to have a pool in July and a few days later there is a beautiful pool in your backyard!Judy loves EVERYTHING about her pool from the size (its perfect!) to the seats, the lights, the tile, the concrete…Rich is Judy’s knight in shining armor. His decision to use the extra concrete to make up for the torn up grass was extremely gracious and furthermore, Rich’s concrete work is second to none.Judy researched on line and her decision to choose San Juan over other fiberglass pool companies was due to our call backs and followups.
|Luisa Amora Project|
|Luisa said that on the whole she was satisfied with ARTISTIC’S sales phase. Her chief complaint during this phase is that although ARTISTIC did a fine job of obtaining all the permits for the township, they were not clear on what permits were Luisa’s responsibility and therefore this mixup delayed her pool project by two weeks.The delivery team did a great job.Luisa described the crew as “top notch” and “easy to talk to”. The problem that occured during this phase was initiated by the CONSERVATION COMMITTEE which has a higher authority than the township. This committee forbid the installation of the pool on the flat area that it was originally mapped out and instead the pool had to be installed on a slope which involved a retaining wall. Luisa does not fault ARTISTIC for the retaining wall, however, she commented that ARTISTIC did not check and communicate with her in regard to some of the decisions that involved the retaining wall and she does fault them for that.Luisa said that ARTISTIC arranged a pool company to conduct the walk through. The filter was not working during this walk through but it was fixed right away.Louisa said that she would refer ARTISTIC and use them again BUT with more caution.
In regard to referring the pool, Louisa states that at this point, she has nothing to compare it to; so far so good.The heater is Louisa’s favorite part of the pool.Louisa said that the entire crew deserves the credit.Louisa researched on line, she talked to several pool companies and she read customers’ comments on line. Her research led her to believe that San Juan manufactures the best brand of fiberglass pools and it is competitively priced considering the quality and the features of the products.